Technical support & policies
Answers about shipping, customs, warranty, spare parts and technical support for the HXC cleaning drone. Contact our team on WhatsApp for anything not covered here.
Frequently asked questions
Are the drones new?
Yes. All units are new, factory-sealed, water-pressure tested and flight-checked before shipment.
Which surfaces can the HXC clean?
Windows and glass, curtain-wall facades, roofs and photovoltaic solar panels. Cleaning rate is up to 600 sqm/hour for windows and 1500 sqm/hour for facades.
How high can it reach?
Fly altitude is up to 100 m (80 m recommended for stability). The tethered power option removes the flight-time limit entirely for taller buildings.
Which countries do you ship to?
We ship worldwide through partner freight providers. Some destinations may have import restrictions on lithium batteries or civil UAVs — please check local rules first.
Are customs duties included?
No. Customs duties and local taxes are paid by the buyer unless otherwise agreed in writing.
How long does delivery take?
Preparation is typically 7–15 business days for the ready-to-work kit. International transit depends on freight mode and destination.
What is included in the ready-to-work kit?
HXC drone, remote controller with 5.5" screen, PTZ camera, RTK antenna, 32000 mAh battery, 3000 W charger, 4100 PSI drone pump, 100 m explosion-proof hose, carbon-fiber spray boom, foam and 4× nozzle set, tool kit, aluminum fireproof case, autonomous flight APP, and free spare propeller / blade covers / obstacle-avoidance radar.
Do you provide spare parts?
Yes. Propellers, nozzles, spray booms, hoses and batteries are available. Confirm compatibility before ordering.
Can you provide technical support?
Yes. Our engineering team provides remote setup calls, firmware guidance and after-sales assistance in English, 中文 and Español.
What payment methods are accepted?
T/T bank transfer, Trade Assurance and secure escrow. Refundable deposits are available for high-value orders.
How is warranty service handled?
Standard 12-month limited warranty on airframe electronics and pump system. Wear items (nozzles, hoses, propellers), battery misuse and physical damage are excluded.
Can I order wholesale?
Yes. Volume pricing, private-label options and long-term supply agreements are available. Use the wholesale quote form to start.